Get Notices About Your Library Account

 

Email notification

Login to My Account and click on Edit Account to make your selection or call the customer service desk at 630-961-4100.

Why am I not getting my email notices?

Please make sure your spam or junk mail folder is set to accept messages from naperlib@naperville-lib.org.

Text message (Shoutbomb)

Keep up-to-date with your library account on your mobile phone using the Shoutbomb text messaging service.

  • Receive text notices about items available to pick up, items due soon, overdue items and fines.
  • Send a text to request a renewal and receive a text back with the result of your request.
  • Send a text to see your account's expiration date.
  • Set up multiple library accounts on the same phone.

PLEASE NOTE: The library does not charge a fee for this service, but your cell phone plan’s regular text-messaging rates apply.

It is easy to sign up! Use one of the two methods below.

Method 1 - Sign up using your phone.

Follow the instructions below and send a text.

  • Text the keyword SIGNUP+yourlibrarycard+pin to 630-445-0487
    ​(Example: Signup+21318001234567+4321) The “+” is important and there should be no spaces.
  • After a successful registration, you will receive two text messages: One asking you to provide your email address; the second indicating which of the available services are active/inactive. Providing your email address is optional.
Method 2 - Signup using this form.
9 + 3 =
Solve this simple math problem and enter the result. E.g. for 1+3, enter 4.

Opt In or Out of Any Shoutbomb Features

TEXT the highlighted keywords shown below to 630-445-0487.

Features
TEXT this keyword:
MYBOOKS
to inquire about the status of all your library items
HOLDS
to opt in or out
HL
to see a list of your items available for pickup
OVERDUE
to opt in or out
OL
to view a list of overdue items
OA
to renew all overdue items
RENEW
to opt in or out
RL
to view a list of items due soon
RA
to renew all items due soon
RESEND
to view messages from the last 3 days
NOTICES
to view the current status of all the Opt in/out notices
ADDCARD+yourlibrarycard+pin
to receive text alerts for another card within your family
Use your personal card number and pin as well as the + sign and no spaces (Example: AddCard+21318001234567+4321)
DROPCARD
to end text alerts for a specific library card
MYCARDS
to view all family cards
IOWEU
to view the current total fee/fines for each of the registered barcodes
ANNOUNCEMENTS
to subscribe to library announcements
NEWPASS+yourlibrarycard+pin
if you change the PIN number for a specific library account, to update your account with the text notification service
SWITCHPHONE
to switch to a different phone
STOP
to quit the service

NOTE: There is no charge from the Library for this service, however you may see a charge for incoming text messages at the standard rate applied by your cell phone carrier, depending on your plan or package.

TeleCirc

What is TeleCirc?

The Library's Telephone Circulation System - or TeleCirc - is available 24 hours a day to help you access your account information. It also sends you telephone messages about overdue items or items placed on hold that are ready for pick up.

How do I use it?
To call TeleCirc, have your Library card number and PIN ready, then call 630-961-0460. You can renew each item by entering the item's barcode.

You can:

  • Renew items
  • Find out what holds are available for pickup
  • Learn if you have fines
  • Hear a list of checked out items