Show All Answers

1. How do I view all the items I have checked out?

The Checked Out page displays all items you currently have on loan from the Library. You can use this page to view due dates, renew your loans, and contribute ratings. 

To view your checked out items: 

1. Log in to your account.
2. On the menu, click Checked Out. 
   1. Titles listed on the Checked Out page are displayed in order of due date, so overdue items are listed first, with the due date in red. 
   2. Once you have returned a title, it will no longer appear on this page. However, if you rated it, the title will appear on your Completed shelf. 
   3. In addition, if you have enabled the Borrowing History feature, all returned titles will appear on your Borrowing History page, so you can keep track of what you’ve borrowed.

2. How do I renew an item or multiple items?

To renew a single item:

1. Log in to your account. 
2. On the menu, click Checked Out. 
3. Find the title you want to renew. 
4. Click the Renew button below the item. 

A popup message will let you know if your renewal was successful. 

Note: Not all items will be available for renewal. For example, Popular Picks and items that have holds placed on them by other customers cannot be renewed. 

To renew multiple items:

1.  Log in to your account. 
2. On the menu, click Checked Out. 
3. If necessary, filter your checkouts by clicking Overdue, Next due, or Due later under the My Borrowing summary on the left of the page. 
4. Do one of the following: 
   1. Click the checkbox next to each item you want to renew. 
   2. Click the checkbox above the items to select all of the items on the page.
5. A bar appears at the bottom of the page. Click Renew selected. The number of items affected appears in brackets on the button.

A popup message will let you know if your renewals were successful. 

Note: You can renew up to 25 items at a time.

3. How do I view items that I have on hold?

To view your holds:

1.  Log in to your account. 
2. On the menu, click On Hold. 
   1. From the On Hold page, you’re able to keep track of the titles you’ve requested, and where and when they will be available for pickup. By default, items on the page are sorted by status, with items ready for pickup first. If you prefer, you can sort the page by hold position, expiration date, title, author or format. 
   2. For holds that are ready for pickup, you can also sort by pickup location or pickup expiration date. 
   3. If necessary, filter your holds by clicking Ready, Not ready, or Pause under the My Borrowing summary on the left of the page. On a tablet or smartphone, tap the My Borrowing button first to display the filters.

4. How do I pause a hold?

To pause a single hold:

1. Log in to your account. 
2. On the menu, click On Hold. 
3. Find the title you want to pause. 
4. Click Pause hold. 
5. You’ll see the message “Successfully paused hold(s).” 

To pause multiple holds:

1. Log in to your account. 
2. On the menu, click On Hold. 
3. If necessary, filter your holds by clicking Not ready under the My Borrowing summary on the left of the page. On a tablet or smartphone, tap the My Borrowing button first to display the filters. 
4. Do one of the following: 
   1. Click the checkbox next to each item you want to pause. 
   2. Click the checkbox above the items to select all of the items on the page.
5. A bar appears at the bottom of the page. Click Manage items, and then click Pause holds. The number of items affected appears in brackets on the menu. You will then be asked to confirm if you would like to pause your holds. Click Pause holds. 
6. You’ll see the message “Successfully paused hold(s).”

5. How do I cancel a hold?

If you no longer want an item you have requested, you can cancel your hold. 

To cancel a single hold: 

1. Log in to your account. 
2. On the menu, click On Hold. 
3. Find the title you want to cancel. 
4. Click the Cancel hold button next to the item.
5. Click Cancel hold to confirm. 
6. You’ll see the message “Successfully cancelled holds.” 

To cancel multiple holds:

1. Log in to your account. 
2. On the menu, click On Hold. 
3. If necessary, filter your holds by clicking Not ready under the My Borrowing summary on the left of the page. On a tablet or smartphone, tap the My Borrowing button first to display the filters. 
4. Do one of the following: 
   1. Click the checkbox next to each item you want to cancel. 
   2. Click the checkbox above the items to select all of the items on the page. 
5. A bar appears at the bottom of the page. Click Manage items, and then click Cancel holds. The number of items affected appears in brackets on the menu. 
6. Click Cancel holds to confirm. 
7. You’ll see the message “Successfully cancelled hold(s).” 

Note: The content of the On Hold page is visible only to you. Please consult our new catalog’s Privacy Policy to learn more about how your private information is protected. There’s a link to the Privacy Policy at the bottom of every page of the new catalog.

6. How do I use the New & Coming Soon feature?

The New & Coming Soon page is made up of two parts: the New Titles grid and the Also See.. section.  

The New Titles grid displays some of the latest materials purchased by the Library. Using the tabs on the top left, you can switch between viewing Just Arrived or On Order materials. You can filter what is displayed by format, content, audience, or language by selecting from the dropdown lists and clicking Apply. If you would like to view more titles than what is displayed, you can click View All New Titles in the bottom right corner of the grid.

The Also See... section at the bottom of the page shows links to new or on-order materials sorted by various formats and categories. The materials you view when you click one of the links are automatically sorted by relevance - showing the most searched materials and items with the highest holds first.  

7. How do I view any outstanding fees?

The Fees page displays a list of messages from the Library, including library fees. 

To view your fees: 

1. Log in to your account. 
2. On the menu, click Fees. 
   1. A colored indicator at the top of the Fees page displays the total amount you owe. 
   2. The default sort order is by fee date. You can also sort the list by amount, fee reason, or title. 
   3. Note: The content of the Fees page is visible only to you. Please consult our new catalog’s Privacy Policy to learn more about how your library protects your private information. There’s a link to the Privacy Policy at the bottom of every page of the new catalog.

8. How do I enable or disable my borrowing history?

To enable or disable Borrowing History:

1. Log in to your account. 
2. On the dropdown menu in the upper right corner, click My Settings. 
3. In the Account Preferences section, find your Borrowing History setting. On that page, you can toggle your borrowing history as enabled or disabled. Disabling it will permanently erase your borrowing history. 
4. Click Save Changes. 
5. You’ll see the message “Your new information has been saved.”