FAQs • Naperville Public Library, IL • CivicEngage

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What if I can’t remember my PIN?: If you can’t remember your PIN, you can reset it. Click the Forgot your PIN? Link on the Log In page and follow the instructions on the Forgot your PIN? page. You’ll get an email with a link that will enable you to create a new PIN.

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New Catalog - Logging In

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1. How do I log into my account?

On the dropdown menu in the upper right corner, click Log In, and then click Log In / Register. You can also click My Dashboard on the navigation menu.
On the Log In page, enter your barcode or username, and your PIN.
Click Log In.

You’ll see your My Library Dashboard page. If you were in the middle of doing something, such as placing a hold, you’ll return to what you were doing prior to logging in.

View the Log In page.

2. Can I log in with my library card number?: Yes, you can log in with your library card number or your username and PIN.

3. What if I can’t remember my PIN?: If you can’t remember your PIN, you can reset it. Click the Forgot your PIN? Link on the Log In page and follow the instructions on the Forgot your PIN? page. You’ll get an email with a link that will enable you to create a new PIN.

4. What if I can't remember my username?

If you can’t remember your username, you can always log in with your library card number. Once you log in, you can view your username within your account.

To view your username when logged in:

Log in to your account.
On the dropdown menu in the upper right corner, click My Settings on the bottom of the menu.
Under Account Information, find Username. Here you can view and change your username.

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