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1. How do I renew items?

You can renew items in the following ways:

• Use My Account on the catalog
• Text renewals (Shoutbomb)
• Call or visit any library location
• Use our Mobile App

2. Where can I return items?

Return items to any Naperville Public Library location or book drop. Book drops at all three Library locations are available 24 hours a day, including holidays.

3. Does Naperville Public Library charge overdue fines?

No, as of June 1, 2021, Naperville Public Library is no longer charging fines for overdue items. Those who do not return materials on time will have their accounts locked after seven days rather than accruing fines. Once an overdue item is returned, the account will be unlocked. 

4. What if I do not return an item on time?

Refer to our list of loan periods. At seven days overdue, your account will be locked. No checkout, renewal, holds, or use of digital services may occur.

5. What is the difference between a fine and a fee?

The Library does not charge overdue fines, which is the amount charged for each day an item is overdue. Fees are still collected for items that are 45 days or more overdue, lost, or damaged.

6. What communication will I receive about my account?

The following notices are sent via email:

• A courtesy notice will be sent two days before the due date.
• A 1st overdue notice will be sent one day after the due date.
• A 2nd overdue notice will be sent five days after the due date.
• A 3rd overdue notice and notification that your account has been locked will be sent seven days after the due date.
• A 4th overdue notice will be sent three weeks after the due date.
• Once an item is 45 days overdue, a notice that your account has been charged will be sent, and a billed replacement fee will be added to the account.

7. How can I pay my fees?

In-Person

Pay by cash, check or credit card at any of our buildings during regular operating hours.

Online

Log into My Account and use your credit card to pay online.

About Your Credit Card Payment

• No service charge
• Minimum payment of $1
• Payments immediately applied to your Library account

8. What is a vacation loan?

If you will be going out of town for an extended amount of time, ask a customer service staff member for a vacation loan. The normal loan period for any item may be doubled except for those with holds or on an interlibrary loan.

9. What if I damage or lose my library materials?

Customers are still responsible to pay a fee for damaged or lost materials.

10. What if I find my lost material that has already been paid for?

Refunds will be issued up to 119 days past an item’s due date. Items borrowed through Interlibrary Loan may not be eligible for refunds.

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1. How do I book a conference room?

We welcome individuals and community organizations to reserve our conference rooms online.

2. How far in advance can I reserve a conference room?

You can reserve conference rooms up to three months in advance.

3. I need a room today; can I reserve one?

Yes, conference rooms may be reserved at any time. Payment is required prior to use. Meeting rooms must be booked at least 10 days in advance.

4. Are there limits on reservations?

There are currently no limits to the number of reservations for conference rooms.

5. How do I pay for my conference room?

Phone / In-Person Reservations

Make a payment at the Adult and Teen Services desk. Cash, credit card, debit card and checks accepted.

Online Reservations

Once you have made a reservation, a online payment link will be sent to your email inbox. Cash or checks may be mailed or dropped off at the Library.

Payment is due one week from the date your request is approved. If payment is not received, the reservation will not be confirmed and the room will be made available to rent to another group.

6. What are the room setup options?

There are no setup options for the conference rooms. The rooms are as is.

7. What kinds of events are not allowed in the conference rooms?

The conference rooms may not be reserved for:

1. Social activities such as baby showers, bridal showers, birthday parties, or similar events.
2. Fundraising events.
3. Meetings organized by a political candidate or by an organization formed specifically for a candidate or an issue.
4. Programs or gatherings which present a clear and present danger to the welfare of the participants, Library staff, patrons, or the community.
5. Programs which would disturb Library patrons, impede Library staff, endanger the Library building or interfere with the functions of the Library.

8. Is audio / visual equipment available?

The Naper Boulevard Conference Room includes an overhead projector and screen. The 95th Street Conference Room includes a TV equipped with Chromecast and AppleTV. No additional audio/visual equipment is available.

9. Can I get into the room early to set up?

Please schedule the room to include set-up and tear down time. Groups will only be permitted to use the room for the time slot it has been scheduled. No one is allowed into the library before opening or closing hours.

10. Can I bring food and drink into the conference room?

Food is allowed in the conference rooms as long as it is cleaned up after use. Cooking or warming of food and open flames are not allowed. Alcohol is not permitted on Library premises. 

11. Can we hang up promotional tools or study pages?

Signs or posters pertaining to non-Library sponsored meetings may not be posted on Library property. Nothing may be attached to the walls, ceiling, equipment, or doors of the conference rooms. Groups will be held liable for any damage caused by ignoring these rules.

12. How do I cancel a room reservation?

All cancellations must be either emailed or canceled through by the individual who made the reservation or by directly notifying the Naper Blvd. or 95th Street Libraries Adult and Teen Services desk staff.

Refunds for cancellations will be made only if the notice of cancellation is received no later than seventy-two (72) hours before the scheduled event. Refunds will not be made for cancellations with less than seventy-two (72) hours advance notice unless canceled by the Library.

Please check our Public Use of Study and Conference Room Policy (PDF) for more information about using these rooms

Show All Answers

1. How do I get a library card?

You will need a current Illinois driver's license or a current picture ID and proof of residency, which may include one of any of the following:

• Checking account
• Telephone directory verification
• Current vehicle registration
• Mortgage / personal loan documents (not application)
• Rent receipt (within 60 days)
• Utility bill (within 60 days)
• Personal mail with postmark (within 60 days)

Complete library card information.

2. What is my PIN?

Your PIN (Personal Identification Number) is an encrypted four-digit number that enables you to access your account information through My Account on our website or mobile app. It is usually the last four digits of your home phone number. Please contact the customer service desk if you need assistance with your PIN.

3. Does Naperville Public Library charge overdue fines?

No, as of June 1, 2021, Naperville Public Library is no longer charging fines for overdue items. Those who do not return materials on time will have their accounts locked after seven days rather than accruing fines. Once an overdue item is returned, the account will be unlocked. See details on our Borrowing and Fees page.

4. I placed an item on hold, how do I find it?

Your holds will be at the Naperville Public Library location that you chose when placing the hold. The holds are filed on the shelf by the last 4 digits of library card number and first initial of last name under which the hold was placed. You can check which materials you currently have on hold through My Account.

5. Can I return my materials to any Naperville Public Library building?

Naperville Public Library materials can be returned at any Naperville Public Library location. Materials belonging to other libraries can be returned at Naperville Public Library and routed to the appropriate library but will not be checked in until received by home library.

6. How do I renew my library card?

If you already have a Naperville Public Library card and your card is about to expire or if you need to update your address, stop by your nearest Library location or call us at 630-961-4100. We would be happy to renew your card or update your account information.

7. I have a library card but I don't live in Naperville. Can I borrow materials here?

We have reciprocal borrowing agreements with other libraries. You can register for a card at Naperville Public Library as long as your card from your home library is valid. You are welcome to use any of our facilities at any time.

Complete library card information.

8. If I don’t find the book I want in your library can I get it from other library?

We have several options:

• We can try to locate the requested item through LINKin, a resource sharing partnership with 9 other libraries in Illinois
• We can search for the item through Inter Library Loan
• OR you can fill out a materials request form on our website

9. I’m going on vacation. Can I extend the due date on items I have checked out?

If you will be going out of town for an extended amount of time, ask a customer service staff member for a vacation loan. The normal loan period for any item may be doubled except for those with holds or on Interlibrary loan.

10. Can I pay fees online?

Yes, you can access your account and make payment through

• My Account
• The mobile app

Show All Answers

1. How do I get a library card?

You will need a current Illinois driver's license or a current picture ID and proof of residency, which may include one of any of the following:

• Checking account
• Telephone directory verification
• Current vehicle registration
• Mortgage / personal loan documents (not application)
• Rent receipt (within 60 days)
• Utility bill (within 60 days)
• Personal mail with postmark (within 60 days)

Complete library card information.

2. What can I do with a Library card?

• Check out books, movies and music CD's
• Download e-books, e-audiobooks, music and videos
• Read along online storybooks
• Play educational online games
• Use online resources for research
• Place holds on items in person or online
• Use computers, scanners and printers
• Attend events or classes
• Participate in reading programs
• Get Homework Help
• Request an Interlibrary loan
• Rent meeting rooms at discounted prices

3. Can I use Library services without a card?

Even without a card you can:

• Read books, magazines and use special collections when visiting the library
• Sign up for a book newsletter to be delivered to your email address
• Use online resources for research when visiting the library
• Use Text a Librarian
• Use computers in the adult computer lab
• Access our wireless network on your laptop or mobile device

4. How do I renew my library card?

If you already have a Naperville Public Library card and your card is about to expire or if you need to update your address, stop by your nearest Library location or call us at 630-961-4100. We would be happy to renew your card or update your account information.

Show All Answers

1. How do I book a meeting room?

We welcome community organizations to reserve our meeting rooms online.

2. How far in advance can I reserve a meeting room?

You can reserve meeting rooms for up to three months in advance but no less than 10 days before the requested use.

3. I need a room today; can I do that?

Meeting Rooms must be reserved at least ten days in advance; however, the Conference Rooms at Naper Blvd, Library or 95th Street Library may be reserved at any time. Payment is required prior to use.

4. Are there limits on reservations?

Individuals and organizations are limited to two timeslots per week.

5. How do I pay for my meeting room?

Once your request has been approved, you will be sent an email containing a online payment link. Cash or checks may be mailed or dropped off at the Library.

Payment is due one week from the date your request is approved. If payment is not received, the reservation will not be confirmed and the room will be made available to rent to another group.

6. What are the room setup options?

Each room is unique, and the setup of tables and chairs is limited to a choice of auditorium or classroom setup. You may choose your choice of style setup when you reserve a room.

7. What kinds of events are not allowed in the meeting rooms?

The meeting rooms may not be reserved for:

1. Social activities such as baby showers, bridal showers, birthday parties, or similar events.
2. Fundraising events.
3. Meetings organized by a political candidate or by an organization formed specifically for a candidate or an issue.
4. Programs or gatherings which present a clear and present danger to the welfare of the participants, Library staff, patrons, or the community.
5. Programs which would disturb Library patrons, impede Library staff, endanger the Library building or interfere with the functions of the Library.

8. Is audio / visual equipment available?

Yes, equipment is available in certain rooms. You may choose your equipment when you reserve a room online. Users who need projection will be required to use a computer supplied by the Naperville Public Library. Please use a flash drive or cloud-based storage. DVDs can also be projected through the meeting room computer.

9. Can I get into the room early to set up?

Please schedule the room to include set-up and tear down time. Groups will only be permitted to use the room for the time slot it has been scheduled. No one is allowed into the Library before opening or closing hours.

10. Can I bring food and drink into the meeting room?

Food is allowed in the meeting rooms as long as it is cleaned up after use. Cooking or warming of food and open flames are not allowed. Alcohol is not permitted on Library premises. 

11. Can we hang up promotional tools or study pages?

Signs or posters pertaining to non-Library sponsored meetings may not be posted on Library property. Nothing may be attached to the walls, ceiling, equipment, or doors of the meeting rooms. Groups will be held liable for any damage caused by ignoring these rules.

12. Can a Library employee help me with set up or clean up in the room?

Other than the tables and chairs, Library employees will not be available to assist with meeting room set up or clean up; groups assume full responsibility for leaving the room in good order.

13. How do I cancel a room reservation?

All cancellations must be either emailed or cancelled through the email confirmation sent to the individual who made the reservation.

Refunds for cancellations will be made only if the notice of cancellation is received no later than seventy-two (72) hours before the scheduled event. Refunds will not be made for cancellations with less than seventy-two (72) hours advance notice unless canceled by the Library.

Please check our Meeting Room Policy (PDF) for more information about using these rooms.