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1. How do I renew items?
2. Where can I return items?
3. Does Naperville Public Library charge overdue fines?
4. What if I do not return an item on time?
5. What is the difference between a fine and a fee?
6. What communication will I receive about my account?
7. How can I pay my fees?
8. What is a vacation loan?
9. What if I damage or lose my library materials?
10. What if I find my lost material that has already been paid for?

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1. How do I book a conference room?
2. How far in advance can I reserve a conference room?
3. I need a room today; can I reserve one?
4. Are there limits on reservations?
5. How do I pay for my conference room?
6. What are the room setup options?
7. What kinds of events are not allowed in the conference rooms?
8. Is audio / visual equipment available?
9. Can I get into the room early to set up?
10. Can I bring food and drink into the conference room?
11. Can we hang up promotional tools or study pages?
12. How do I cancel a room reservation?

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1. How do I get a library card?
2. What is my PIN?
3. Does Naperville Public Library charge overdue fines?
4. I placed an item on hold, how do I find it?
5. Can I return my materials to any Naperville Public Library building?
6. How do I renew my library card?
7. I have a library card but I don't live in Naperville. Can I borrow materials here?
8. If I don’t find the book I want in your library can I get it from other library?
9. I’m going on vacation. Can I extend the due date on items I have checked out?
10. Can I pay fees online?

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1. How do I get a library card?
2. What can I do with a Library card?
3. Can I use Library services without a card?
4. How do I renew my library card?

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1. How do I book a meeting room?
2. How far in advance can I reserve a meeting room?
3. I need a room today; can I do that?
4. Are there limits on reservations?
5. How do I pay for my meeting room?
6. What are the room setup options?
7. What kinds of events are not allowed in the meeting rooms?
8. Is audio / visual equipment available?
9. Can I get into the room early to set up?
10. Can I bring food and drink into the meeting room?
11. Can we hang up promotional tools or study pages?
12. Can a Library employee help me with set up or clean up in the room?
13. How do I cancel a room reservation?

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1. How do I change my username?
2. How do I change the email address associated with my account?
3. How do I change my PIN?
4. How do I change or add a preferred hold and pickup location?
5. What is the default privacy setting for My Shelves and My Feeds?
6. How do I change the default privacy settings for My Shelves?
7. How do I change the privacy setting of individual items on My Shelves?
8. How do I change the default privacy setting for my activity feed?
9. How do I remove or make individual items private on my activity feed?

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1. How do I view all the items I have checked out?
2. How do I renew an item or multiple items?
3. How do I view items that I have on hold?
4. How do I pause a hold?
5. How do I cancel a hold?
6. How do I use the New & Coming Soon feature?
7. How do I view any outstanding fees?
8. How do I enable or disable my borrowing history?

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1. Why do I have to register?
2. How do I register for an account?
3. Do I have to provide my birthdate?
4. Why do I need to create a username?
5. What if my name or birthdate shown is incorrect when I register?
6. I am over the age of 13, but I had to choose a color and animal for my username when I registered. Why is that?

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1. How do I log into my account?
2. Can I log in with my library card number?
3. What if I can’t remember my PIN?
4. What if I can't remember my username?