Show All Answers

1. How do I renew items?

You can renew items in the following ways:

• Use My Account on the catalog
• Text renewals (Shoutbomb)
• Call or visit any library location
• Use our Mobile App

2. Where can I return items?

Return items to any Naperville Public Library location or book drop. Book drops at all three Library locations are available 24 hours a day, including holidays.

3. Does Naperville Public Library charge overdue fines?

No, as of June 1, 2021, Naperville Public Library is no longer charging fines for overdue items. Those who do not return materials on time will have their accounts locked after seven days rather than accruing fines. Once an overdue item is returned, the account will be unlocked. 

4. What if I do not return an item on time?

Refer to our list of loan periods. At seven days overdue, your account will be locked. No checkout, renewal, holds, or use of digital services may occur.

5. What is the difference between a fine and a fee?

The Library does not charge overdue fines, which is the amount charged for each day an item is overdue. Fees are still collected for items that are 45 days or more overdue, lost, or damaged.

6. What communication will I receive about my account?

The following notices are sent via email:

• A courtesy notice will be sent two days before the due date.
• A 1st overdue notice will be sent one day after the due date.
• A 2nd overdue notice will be sent five days after the due date.
• A 3rd overdue notice and notification that your account has been locked will be sent seven days after the due date.
• A 4th overdue notice will be sent three weeks after the due date.
• Once an item is 45 days overdue, a notice that your account has been charged will be sent, and a billed replacement fee will be added to the account.

7. How can I pay my fees?

In-Person

Pay by cash, check or credit card at any of our buildings during regular operating hours.

Online

Log into My Account and use your credit card to pay online.

About Your Credit Card Payment

• No service charge
• Minimum payment of $1
• Payments immediately applied to your Library account

8. What is a vacation loan?

If you will be going out of town for an extended amount of time, ask a customer service staff member for a vacation loan. The normal loan period for any item may be doubled except for those with holds or on an interlibrary loan.

9. What if I damage or lose my library materials?

Customers are still responsible to pay a fee for damaged or lost materials.

10. What if I find my lost material that has already been paid for?

Refunds will be issued up to 119 days past an item’s due date. Items borrowed through Interlibrary Loan may not be eligible for refunds.

Show All Answers

1. How do I book a conference room?

We welcome individuals and community organizations to reserve our conference rooms online.

2. How far in advance can I reserve a conference room?

You can reserve conference rooms up to three months in advance.

3. I need a room today; can I reserve one?

Yes, conference rooms may be reserved at any time. Payment is required prior to use. Meeting rooms must be booked at least 10 days in advance.

4. Are there limits on reservations?

There are currently no limits to the number of reservations for conference rooms.

5. How do I pay for my conference room?

Phone / In-Person Reservations

Make a payment at the Adult and Teen Services desk. Cash, credit card, debit card and checks accepted.

Online Reservations

Once you have made a reservation, a online payment link will be sent to your email inbox. Cash or checks may be mailed or dropped off at the Library.

Payment is due one week from the date your request is approved. If payment is not received, the reservation will not be confirmed and the room will be made available to rent to another group.

6. What are the room setup options?

There are no setup options for the conference rooms. The rooms are as is.

7. What kinds of events are not allowed in the conference rooms?

The conference rooms may not be reserved for:

1. Social activities such as baby showers, bridal showers, birthday parties, or similar events.
2. Fundraising events.
3. Meetings organized by a political candidate or by an organization formed specifically for a candidate or an issue.
4. Programs or gatherings which present a clear and present danger to the welfare of the participants, Library staff, patrons, or the community.
5. Programs which would disturb Library patrons, impede Library staff, endanger the Library building or interfere with the functions of the Library.

8. Is audio / visual equipment available?

The Naper Boulevard Conference Room includes an overhead projector and screen. The 95th Street Conference Room includes a TV equipped with Chromecast and AppleTV. No additional audio/visual equipment is available.

9. Can I get into the room early to set up?

Please schedule the room to include set-up and tear down time. Groups will only be permitted to use the room for the time slot it has been scheduled. No one is allowed into the library before opening or closing hours.

10. Can I bring food and drink into the conference room?

Food is allowed in the conference rooms as long as it is cleaned up after use. Cooking or warming of food and open flames are not allowed. Alcohol is not permitted on Library premises. 

11. Can we hang up promotional tools or study pages?

Signs or posters pertaining to non-Library sponsored meetings may not be posted on Library property. Nothing may be attached to the walls, ceiling, equipment, or doors of the conference rooms. Groups will be held liable for any damage caused by ignoring these rules.

12. How do I cancel a room reservation?

All cancellations must be either emailed or canceled through by the individual who made the reservation or by directly notifying the Naper Blvd. or 95th Street Libraries Adult and Teen Services desk staff.

Refunds for cancellations will be made only if the notice of cancellation is received no later than seventy-two (72) hours before the scheduled event. Refunds will not be made for cancellations with less than seventy-two (72) hours advance notice unless canceled by the Library.

Please check our Public Use of Study and Conference Room Policy (PDF) for more information about using these rooms

Show All Answers

1. How do I get a library card?

You will need a current Illinois driver's license or a current picture ID and proof of residency, which may include one of any of the following:

• Checking account
• Telephone directory verification
• Current vehicle registration
• Mortgage / personal loan documents (not application)
• Rent receipt (within 60 days)
• Utility bill (within 60 days)
• Personal mail with postmark (within 60 days)

Complete library card information.

2. What is my PIN?

Your PIN (Personal Identification Number) is an encrypted four-digit number that enables you to access your account information through My Account on our website or mobile app. It is usually the last four digits of your home phone number. Please contact the customer service desk if you need assistance with your PIN.

3. Does Naperville Public Library charge overdue fines?

No, as of June 1, 2021, Naperville Public Library is no longer charging fines for overdue items. Those who do not return materials on time will have their accounts locked after seven days rather than accruing fines. Once an overdue item is returned, the account will be unlocked. See details on our Borrowing and Fees page.

4. I placed an item on hold, how do I find it?

Your holds will be at the Naperville Public Library location that you chose when placing the hold. The holds are filed on the shelf by the last 4 digits of library card number and first initial of last name under which the hold was placed. You can check which materials you currently have on hold through My Account.

5. Can I return my materials to any Naperville Public Library building?

Naperville Public Library materials can be returned at any Naperville Public Library location. Materials belonging to other libraries can be returned at Naperville Public Library and routed to the appropriate library but will not be checked in until received by home library.

6. How do I renew my library card?

If you already have a Naperville Public Library card and your card is about to expire or if you need to update your address, stop by your nearest Library location or call us at 630-961-4100. We would be happy to renew your card or update your account information.

7. I have a library card but I don't live in Naperville. Can I borrow materials here?

We have reciprocal borrowing agreements with other libraries. You can register for a card at Naperville Public Library as long as your card from your home library is valid. You are welcome to use any of our facilities at any time.

Complete library card information.

8. If I don’t find the book I want in your library can I get it from other library?

We have several options:

• We can try to locate the requested item through LINKin, a resource sharing partnership with 9 other libraries in Illinois
• We can search for the item through Inter Library Loan
• OR you can fill out a materials request form on our website

9. I’m going on vacation. Can I extend the due date on items I have checked out?

If you will be going out of town for an extended amount of time, ask a customer service staff member for a vacation loan. The normal loan period for any item may be doubled except for those with holds or on Interlibrary loan.

10. Can I pay fees online?

Yes, you can access your account and make payments through My Account.

Show All Answers

1. How do I get a library card?

You will need a current Illinois driver's license or a current picture ID and proof of residency, which may include one of any of the following:

• Checking account
• Telephone directory verification
• Current vehicle registration
• Mortgage / personal loan documents (not application)
• Rent receipt (within 60 days)
• Utility bill (within 60 days)
• Personal mail with postmark (within 60 days)

Complete library card information.

2. What can I do with a Library card?

• Check out books, movies and music CD's
• Download e-books, e-audiobooks, music and videos
• Read along online storybooks
• Play educational online games
• Use online resources for research
• Place holds on items in person or online
• Use computers, scanners and printers
• Attend events or classes
• Participate in reading programs
• Get Homework Help
• Request an Interlibrary loan
• Rent meeting rooms at discounted prices

3. Can I use Library services without a card?

Even without a card you can:

• Read books, magazines and use special collections when visiting the library
• Sign up for a book newsletter to be delivered to your email address
• Use online resources for research when visiting the library
• Use Text a Librarian
• Use computers in the adult computer lab
• Access our wireless network on your laptop or mobile device

4. How do I renew my library card?

If you already have a Naperville Public Library card and your card is about to expire or if you need to update your address, stop by your nearest Library location or call us at 630-961-4100. We would be happy to renew your card or update your account information.

Show All Answers

1. How do I book a meeting room?

We welcome community organizations to reserve our meeting rooms online.

2. How far in advance can I reserve a meeting room?

You can reserve meeting rooms for up to three months in advance but no less than 10 days before the requested use.

3. I need a room today; can I do that?

Meeting Rooms must be reserved at least ten days in advance; however, the Conference Rooms at Naper Blvd, Library or 95th Street Library may be reserved at any time. Payment is required prior to use.

4. Are there limits on reservations?

Individuals and organizations are limited to two timeslots per week.

5. How do I pay for my meeting room?

Once your request has been approved, you will be sent an email containing a online payment link. Cash or checks may be mailed or dropped off at the Library.

Payment is due one week from the date your request is approved. If payment is not received, the reservation will not be confirmed and the room will be made available to rent to another group.

6. What are the room setup options?

Each room is unique, and the setup of tables and chairs is limited to a choice of auditorium or classroom setup. You may choose your choice of style setup when you reserve a room.

7. What kinds of events are not allowed in the meeting rooms?

The meeting rooms may not be reserved for:

1. Social activities such as baby showers, bridal showers, birthday parties, or similar events.
2. Fundraising events.
3. Meetings organized by a political candidate or by an organization formed specifically for a candidate or an issue.
4. Programs or gatherings which present a clear and present danger to the welfare of the participants, Library staff, patrons, or the community.
5. Programs which would disturb Library patrons, impede Library staff, endanger the Library building or interfere with the functions of the Library.

8. Is audio / visual equipment available?

Yes, equipment is available in certain rooms. You may choose your equipment when you reserve a room online. Users who need projection will be required to use a computer supplied by the Naperville Public Library. Please use a flash drive or cloud-based storage. DVDs can also be projected through the meeting room computer.

9. Can I get into the room early to set up?

Please schedule the room to include set-up and tear down time. Groups will only be permitted to use the room for the time slot it has been scheduled. No one is allowed into the Library before opening or closing hours.

10. Can I bring food and drink into the meeting room?

Food is allowed in the meeting rooms as long as it is cleaned up after use. Cooking or warming of food and open flames are not allowed. Alcohol is not permitted on Library premises. 

11. Can we hang up promotional tools or study pages?

Signs or posters pertaining to non-Library sponsored meetings may not be posted on Library property. Nothing may be attached to the walls, ceiling, equipment, or doors of the meeting rooms. Groups will be held liable for any damage caused by ignoring these rules.

12. Can a Library employee help me with set up or clean up in the room?

Other than the tables and chairs, Library employees will not be available to assist with meeting room set up or clean up; groups assume full responsibility for leaving the room in good order.

13. How do I cancel a room reservation?

All cancellations must be either emailed or cancelled through the email confirmation sent to the individual who made the reservation.

Refunds for cancellations will be made only if the notice of cancellation is received no later than seventy-two (72) hours before the scheduled event. Refunds will not be made for cancellations with less than seventy-two (72) hours advance notice unless canceled by the Library.

Please check our Meeting Room Policy (PDF) for more information about using these rooms.

Show All Answers

1. How do I change my username?

You created a username the first time you signed in and registered. You can change your username at any time. To do so: 

1. Log in to your account. 
2. On the dropdown menu in the upper right corner, click My Settings. 
3. In the Account Information section, find Username. 
4. On the Username page, delete your current username, enter your new one. Click Save Changes. 
5. You’ll see the message “Your new information has been saved.” 

Note: The process for changing the username of a child under the age of 13 is similar to what is listed above. However, instead of typing in a new username, a color and an animal name must be selected from predetermined dropdown lists.

2. How do I change the email address associated with my account?

Your email address is required if you ever need to reset your PIN. We may also use it to send you notifications of items that are overdue or for holds that are ready for pickup.  

To change your email address:

1. Log in to your account. 
2. On the dropdown menu in the upper right corner, click My Settings. 
3. In the Account Information section, find Email Address. 
4. In the Email field, delete the current email address and enter the new one you want to use.
5.  Click Save Changes.
6.  You’ll see the message “Your new information has been saved.” 
7. A confirmation email will be sent to you. Your change will only take effect after you have followed the instructions in the email and confirmed your updated email address. Once you complete the confirmation, you will begin to receive notices to your new email. It may take around two weeks for you to stop receiving notices at the email that was preciously associated with your account.

Note: Your Digital Notification email is used to contact you when an e-Book or e-audiobook is available. It can be different from the email address the Library uses to contact you.

3. How do I change my PIN?

Along with your barcode or username, you enter your PIN to log in to your account. It was provided to you when you got your library card. To maintain security, it’s a good idea to change your PIN from the default that was issued to you. 

To change your PIN/password:

1. Log in to your account. 
2. On the dropdown menu in the upper right corner, click My Settings. 
3. In the Account Information section, find PIN. 
4. Go to the PIN page. 
5. In the Old PIN field, enter your existing PIN. 
6. In the New PIN field, enter the new PIN you want to use. 
7. In the Confirm New PIN field, enter the new PIN again.
8. Click Save PIN. 
9. You’ll see the message “Your new information has been saved.”

4. How do I change or add a preferred hold and pickup location?

1. Log in to your account. 
2. On the dropdown menu in the upper right had corner, click My Settings. 
3. In the Account Preferences section, find Holds and Pickup Location. 
4. Your current default pickup location is shown. To change it, select a different one from the dropdown list. 
5. To add another location, click Add Another Location, and then select the branch from the dropdown list. 
6. Click Save Changes. 
7. You’ll see the message “Preferences Saved.”

5. What is the default privacy setting for My Shelves and My Feeds?

My Shelves

The default privacy setting for your shelves is private. When you first register, you will be asked if you would like to change the privacy setting for any of your shelves. Those will only be made public if you choose to uncheck the boxes next to those items. You can change your privacy settings for your shelves at any time. 

Note: Changing the privacy setting for one or all of your shelves does not affect items already on that shelf. The setting applies only to new items that are added. However, you can change the privacy settings for individual items on your shelves. 

My Feeds

The default privacy setting for your activity feed is public. You can change your privacy setting for your activity feed at any time. Feed privacy also doesn't affect the visibility of lists you create, comments or lists you like, or any other content you create. It applies only to your activity feed

6. How do I change the default privacy settings for My Shelves?

Shelves enable you to keep track of everything you’ve read, watched, or listened to, are currently reading, watching, or listening to, or want to borrow in the future. If you set your shelves to be private, any ratings or comments you add to titles you have borrowed will only be public if the item is shared. In other words, if you write a comment on a movie that you just watched and your Completed Shelf is private, only you will see the comment. This is also true for quotations, videos, similar titles, summary, and suitability. 

To change the privacy defaults for My Shelves: 

1. Log in to your account. 
2. On the dropdown menu in the upper right corner, click My Settings. 
3. On the My Settings page, look for the Privacy section.
4.  In the Privacy section, under My Shelves, click Change. 
5. On the Privacy: My Shelves page, check or uncheck the checkbox to update to your preferred setting.
6. Click Save Changes. 
7. You’ll see the message “Your new information has been saved.” 

Note: You can change the default privacy setting for any shelf at any time. Changing the shelf default does not affect items already on that shelf. The setting applies only to new items that are added.

7. How do I change the privacy setting of individual items on My Shelves?

To make a single item private: 

1. Log in to your account. 
2. On the dropdown menu in the upper right corner, under My Collections click the shelf containing the title you want to change (For Later Shelf, Completed Shelf, or In Progress Shelf). 
3. Find the item. 
4. Click the Manage Item button next to it. 
5. From the dropdown menu, you will see a checkbox for Keep this item private. Click the checkbox to make the item private. A bar will appear at the bottom of the page with the message “Title marked as private. This will only be visible to you” 
   1. Note: If the box is already checked, the item is already private. If you uncheck the Keep this item private checkbox, the item will then be public, and you will see the message “Title marked as shared. This will be visible to the community.” 

To make multiple items private: 

1.  Log in to your account. 
2. On the dropdown menu in the upper right corner, under My Collections click the shelf containing the title you want to change (For Later Shelf, Completed Shelf, or In Progress Shelf). 
3. Do one of the following: 
   1. Click the checkbox next to each item you want to make private. 
   2. Click the checkbox above the items to select all of the items on the page.
4. A bar appears at the bottom of the page. Click Manage items, and then click Mark as private. You will then see a message saying how many items are now marked as private. 
   1. Note: There is an additional option on the Manage items menu to Mark as shared. Choosing this option will make all selected items public.

Note: Private items display a lock icon next to the title of the item.

8. How do I change the default privacy setting for my activity feed?

Your activity feed provides a timeline of your activity within the library catalog. It displays the items you add to your shelves, lists you create, comments, and ratings that you add to specific titles, and lists or comments by others that you like. When you register, the default privacy setting for your activity feed is public. 

To change the My Feeds privacy default: 

1. Log in to your account. 
2. On the dropdown menu in the upper right corner, click My Settings. 
3. On the My Settings page, look for the Privacy section. 
4. In the Privacy section, under My Feeds, click Change. 
5. On the Privacy: My Feeds page, check or uncheck the checkbox to update to your preferred setting. 
6. Click Save Changes. 
7. You’ll see the message “Your new information has been saved.”

Note: You will also see the option to update the privacy setting for your activity feed when viewing My Activity on the My Profile page.

9. How do I remove or make individual items private on my activity feed?

If your activity feed is public, you can remove or change the privacy setting of individual items. Private items are visible to you when you're logged in, but not visible to other users who look at your activity feed.

How to remove an item from your activity feed: 

If there's an item in your feed you don't want—for example, a title you added to a shelf but then deleted—you can remove it. 

1. Log in to your account. 
2. On the dropdown menu in the upper right corner, click My Profile. 
3. From your Profile page, you can get to your My Activity page by: 
   1. clicking the My Activity button, or 
   2. clicking the See all link at the bottom of the My Recent Activity feed at the right of the Profile page.
4. Next to each item in the feed is a menu. Click the arrow to open the menu, and then click Remove From Feed to delete the item from your feed. 

When you remove an item from your feed, it's no longer visible to you or to others (if your activity feed is public). Removing the item from the feed doesn't affect the action that made it appear in the feed. For example, if you remove an item you rated from your feed, that doesn't remove the rating.

To change the privacy setting of individual items on your activity feed: 

If your activity feed is public, you can make individual items private. 

1. Log in to your account. 
2. On the dropdown menu in the upper right corner, click My Profile. 
3. From your Profile page, you can get to your My Activity page by: 
   1. clicking the My Activity button, or 
   2. clicking the See all link at the bottom of the My Recent Activity feed at the right of the Profile page.
4. Next to each item in the feed is a menu. Click the arrow next to the item to open the menu, and then click Make Private to hide the item from your feed.

Show All Answers

1. How do I view all the items I have checked out?

The Checked Out page displays all items you currently have on loan from the Library. You can use this page to view due dates, renew your loans, and contribute ratings. 

To view your checked out items: 

1. Log in to your account.
2. On the menu, click Checked Out. 
   1. Titles listed on the Checked Out page are displayed in order of due date, so overdue items are listed first, with the due date in red. 
   2. Once you have returned a title, it will no longer appear on this page. However, if you rated it, the title will appear on your Completed shelf. 
   3. In addition, if you have enabled the Borrowing History feature, all returned titles will appear on your Borrowing History page, so you can keep track of what you’ve borrowed.

2. How do I renew an item or multiple items?

To renew a single item:

1. Log in to your account. 
2. On the menu, click Checked Out. 
3. Find the title you want to renew. 
4. Click the Renew button below the item. 

A popup message will let you know if your renewal was successful. 

Note: Not all items will be available for renewal. For example, Popular Picks and items that have holds placed on them by other customers cannot be renewed. 

To renew multiple items:

1.  Log in to your account. 
2. On the menu, click Checked Out. 
3. If necessary, filter your checkouts by clicking Overdue, Next due, or Due later under the My Borrowing summary on the left of the page. 
4. Do one of the following: 
   1. Click the checkbox next to each item you want to renew. 
   2. Click the checkbox above the items to select all of the items on the page.
5. A bar appears at the bottom of the page. Click Renew selected. The number of items affected appears in brackets on the button.

A popup message will let you know if your renewals were successful. 

Note: You can renew up to 25 items at a time.

3. How do I view items that I have on hold?

To view your holds:

1.  Log in to your account. 
2. On the menu, click On Hold. 
   1. From the On Hold page, you’re able to keep track of the titles you’ve requested, and where and when they will be available for pickup. By default, items on the page are sorted by status, with items ready for pickup first. If you prefer, you can sort the page by hold position, expiration date, title, author or format. 
   2. For holds that are ready for pickup, you can also sort by pickup location or pickup expiration date. 
   3. If necessary, filter your holds by clicking Ready, Not ready, or Pause under the My Borrowing summary on the left of the page. On a tablet or smartphone, tap the My Borrowing button first to display the filters.

4. How do I pause a hold?

To pause a single hold:

1. Log in to your account. 
2. On the menu, click On Hold. 
3. Find the title you want to pause. 
4. Click Pause hold. 
5. You’ll see the message “Successfully paused hold(s).” 

To pause multiple holds:

1. Log in to your account. 
2. On the menu, click On Hold. 
3. If necessary, filter your holds by clicking Not ready under the My Borrowing summary on the left of the page. On a tablet or smartphone, tap the My Borrowing button first to display the filters. 
4. Do one of the following: 
   1. Click the checkbox next to each item you want to pause. 
   2. Click the checkbox above the items to select all of the items on the page.
5. A bar appears at the bottom of the page. Click Manage items, and then click Pause holds. The number of items affected appears in brackets on the menu. You will then be asked to confirm if you would like to pause your holds. Click Pause holds. 
6. You’ll see the message “Successfully paused hold(s).”

5. How do I cancel a hold?

If you no longer want an item you have requested, you can cancel your hold. 

To cancel a single hold: 

1. Log in to your account. 
2. On the menu, click On Hold. 
3. Find the title you want to cancel. 
4. Click the Cancel hold button next to the item.
5. Click Cancel hold to confirm. 
6. You’ll see the message “Successfully cancelled holds.” 

To cancel multiple holds:

1. Log in to your account. 
2. On the menu, click On Hold. 
3. If necessary, filter your holds by clicking Not ready under the My Borrowing summary on the left of the page. On a tablet or smartphone, tap the My Borrowing button first to display the filters. 
4. Do one of the following: 
   1. Click the checkbox next to each item you want to cancel. 
   2. Click the checkbox above the items to select all of the items on the page. 
5. A bar appears at the bottom of the page. Click Manage items, and then click Cancel holds. The number of items affected appears in brackets on the menu. 
6. Click Cancel holds to confirm. 
7. You’ll see the message “Successfully cancelled hold(s).” 

Note: The content of the On Hold page is visible only to you. Please consult our new catalog’s Privacy Policy to learn more about how your private information is protected. There’s a link to the Privacy Policy at the bottom of every page of the new catalog.

6. How do I use the New & Coming Soon feature?

The New & Coming Soon page is made up of two parts: the New Titles grid and the Also See.. section.  

The New Titles grid displays some of the latest materials purchased by the Library. Using the tabs on the top left, you can switch between viewing Just Arrived or On Order materials. You can filter what is displayed by format, content, audience, or language by selecting from the dropdown lists and clicking Apply. If you would like to view more titles than what is displayed, you can click View All New Titles in the bottom right corner of the grid.

The Also See... section at the bottom of the page shows links to new or on-order materials sorted by various formats and categories. The materials you view when you click one of the links are automatically sorted by relevance - showing the most searched materials and items with the highest holds first.  

7. How do I view any outstanding fees?

The Fees page displays a list of messages from the Library, including library fees. 

To view your fees: 

1. Log in to your account. 
2. On the menu, click Fees. 
   1. A colored indicator at the top of the Fees page displays the total amount you owe. 
   2. The default sort order is by fee date. You can also sort the list by amount, fee reason, or title. 
   3. Note: The content of the Fees page is visible only to you. Please consult our new catalog’s Privacy Policy to learn more about how your library protects your private information. There’s a link to the Privacy Policy at the bottom of every page of the new catalog.

8. How do I enable or disable my borrowing history?

To enable or disable Borrowing History:

1. Log in to your account. 
2. On the dropdown menu in the upper right corner, click My Settings. 
3. In the Account Preferences section, find your Borrowing History setting. On that page, you can toggle your borrowing history as enabled or disabled. Disabling it will permanently erase your borrowing history. 
4. Click Save Changes. 
5. You’ll see the message “Your new information has been saved.”

Show All Answers

1. Why do I have to register?

Registration is a one-time process that allows you to create an easy-to-remember username that you can use instead of your barcode to check your account. Registration is required to take advantage of all of the features of the new catalog, including the ability to manage your renewals and holds, contribute ratings and reviews, and follow others to see what they’re enjoying. 

2. How do I register for an account?

1. Go to the Log In page.  
2. Enter your barcode and PIN and click the “Log In” button. If you haven’t registered before, you’ll be taken to the registration page. 
3. First, you will be asked to verify your information.  
   1. If any information is incorrect, you can continue setting up your online account. Next time you’re at the Library, please visit one of our Customer Service Desks to have a staff member correct it.  
   2. Note: If the library does not have your birthdate on file with your library card, it will not be displayed on this page. You do not need to provide it if you so choose. However, if you decide not to provide your birth year and month, the system will assume you are a minor, and for safety reasons, some features will not be available to you. 
4. Next, you will need to complete the account set up. This includes creating a username. Below is some information about creating a username: 
   1. Usernames can consist of up to 24 letters and numbers. You can also use an underscore in your username. 
   2. Your username cannot be your barcode. Once you register, you will still be able to use your barcode to login if you’d like.  
   3. Users under the age of 13 are required to choose a color and animal to create their username. A number will be appended to the user's choices to make the username unique. 
5. After completing your account set up, you will be taken to a page titled “Welcome to your New Catalog!” where you can finish personalizing your account. Once you navigate away from this page some of these options will no longer be available to you.  
   1. Borrowing History: If you had your borrowing history enabled in our previous catalog and would like your previous borrowing history to be visible in your new account, you may choose to enable your borrowing history on this page. If you choose NOT to enable your borrowing history at this time, any borrowing history you had in our previous catalog will not be transferred over. 
   2. Import List Items: You can choose whether or not to do a one-time import of list items from the previous catalog. When you click the Import List Items button, all titles from those lists are fetched and added to the For Later Shelf. All imported items will be marked as private. The names of the original lists are not retained. The option to migrate list items will also be available for a limited time on your For Later Shelf.
   3. Privacy Defaults: Here you can choose your privacy settings for your shelves. Your shelves are automatically set to private unless you choose to change them. You can update these settings at any time.
   4. Additional Settings: Here you can set your preferred library location and your display defaults for community content. You can update these settings at any time.
6. Once you complete setting up your preferences, click Save.  

3. Do I have to provide my birthdate?

No, your birthdate is not required for registration. If the Library already has this information on file, your birth month and year will be shown on the registration page and saved to your account.  

If the Library does not have your birth date on file, it will not be displayed on the registration page. You do not need to provide it if you so choose. However, if you decide not to provide your birth year and month, the system will assume you are a minor, and for safety reasons, some features will not be available to you.

4. Why do I need to create a username?

Our new catalog gives users the option to post public comments and create lists. Any comment, summary, or list that you post publicly will include your username.  

5. What if my name or birthdate shown is incorrect when I register?

You should complete the registration online even if the data is incorrect. Next time you visit any Naperville Public Library location, please ask a staff member at a Customer Service Desk to update this information to ensure the Library’s records are accurate. 

6. I am over the age of 13, but I had to choose a color and animal for my username when I registered. Why is that?

Users under the age of 13 are required to choose a color and animal to create a username. If the Library does not have your birth date on file with your library card or if you decide not to provide your birth year and month, the system will assume you are a minor, and for safety reasons, some features will not be available to you. 

If you would like to have your birth date added to your account, please visit a Customer Service Desk at any of our three locations.

Show All Answers

1. How do I log into my account?

1. On the dropdown menu in the upper right corner, click Log In, and then click Log In / Register. You can also click My Dashboard on the navigation menu.  
2. On the Log In page, enter your barcode or username, and your PIN. 
3. Click Log In. 

You’ll see your My Library Dashboard page. If you were in the middle of doing something, such as placing a hold, you’ll return to what you were doing prior to logging in. 

View the Log In page.

2. Can I log in with my library card number?

Yes, you can log in with your library card number or your username and PIN.  

3. What if I can’t remember my PIN?

If you can’t remember your PIN, you can reset it. Click the Forgot your PIN? Link on the Log In page and follow the instructions on the Forgot your PIN? page. You’ll get an email with a link that will enable you to create a new PIN.

4. What if I can't remember my username?

If you can’t remember your username, you can always log in with your library card number. Once you log in, you can view your username within your account.

To view your username when logged in: 

1. Log in to your account. 
2. On the dropdown menu in the upper right corner, click My Settings on the bottom of the menu. 
3. Under Account Information, find Username. Here you can view and change your username.