Get Notices About Your Account

Email Notification

If you enter a valid email address when signing up for a library card, you will automatically start receiving notices about your account. If you would like to change your preferences, please use our email preferences form or call the customer service desk at 630-961-4100.

Why am I not getting my email notices?
Please make sure your spam or junk mail folder is set to accept messages from Naperville Public Library. If you have inadvertently opted out of receiving emails from us, you can update your email preferences at any time. 

Text Messages (Shoutbomb)

Keep up-to-date with your Library account on your mobile phone using the Shoutbomb text messaging service.

  • Receive text notices about items available to pick up, items due soon, and overdue items.
  • Send a text to request a renewal and receive a text back with the result of your request.
  • Send a text to see your account's expiration date.
  • Set up multiple library accounts on the same phone.

Please Note: The Library does not charge a fee for this service, but your cell phone plan's regular text-messaging rates apply.

It is easy to sign up! 

Sign up Using Your Phone

Follow these instructions and send a text:

  • Text the keyword SIGNUP+yourlibrarycardnumber+pin to 844-339-8546 (Example: Signup+21318001234567+4321) The "+" is important and there should be no spaces.
  • After a successful registration, you will receive a series of text messages, including one indicating you have successfully signed up and giving instructions to add additional cards and another listing which of the available notifications are active/inactive for your account.

Opt In or Out of Any Shoutbomb Features

Text the highlighted keywords shown below to 844-339-8546.

FeaturesText This KeywordDescription of Features
HOLDS & CHECKOUTSMYBOOKSTo inquire about the status of all your Library items
HOLDSHOLDSTo opt in or out
HOLDSHLTo see a list of your items available for pick-up
OVERDUEOVERDUETo opt in or out
OVERDUEOLTo view a list of overdue items
OVERDUEOATo renew all overdue items
RLTo view a list of items due soon
RATo renew all items due soon
RESENDRESENDTo view messages from the last 3 days
NOTICESNOTICESTo view the current status of all the Opt-In/Out notices
ADDCARDADDCARD+Your Library Card Number+PINTo receive text alerts for another card within your family; use your personal card number and PIN as well as the "+" sign and no spaces (example: AddCard+21318001234567+4321)
DROPCARDDROPCARDTo end text alerts for a specific library card
MYCARDSMYCARDSTo view all family cards
IOWEUIOWEUTo view the current total fee for each of the registered barcodes
ANNOUNCEMENTSANNOUNCEMENTSTo subscribe to Library announcements
NEWPASSNEWPASS + Your Library Card + PINIf you change the PIN for a specific Library account, to update your account with the text notification service
SWITCHPHONESWITCHPHONETo switch to a different phone
STOPSTOPTo quit the service

Note: There is no charge from the Library for this service, however you may see a charge for incoming text messages at the standard rate applied by your cell phone carrier, depending on your plan or package.